服務條款
最後更新日期：2026 年 5 月 5 日
歡迎來到 Quocia。本服務條款（以下簡稱「本條款」）構成您與註冊於新加坡 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051 之公司 Quocia AI Private Limited（以「Quocia」、「我們」或「我們的」作為營業名稱）之間具法律約束力之協議。
本條款規範您對 Quocia 網站 www.quocia.com、Quocia 應用程式 app.quocia.com，以及我們所提供之任何相關產品、服務及內容（合稱「本服務」）的存取與使用。
藉由存取或使用本服務，即表示您確認您已閱讀、理解並同意受本條款及我們的 隱私權政策 約束。若您不同意，您必須不得使用本服務。
本服務係供年滿 18 歲之使用者使用。未滿 18 歲之人未經驗證之父母或監護人同意，不得註冊或使用本服務。
1. 接受本條款
藉由建立帳號、存取本服務或以其他方式表示您的接受，即代表您代表自己或代表您所代表的實體同意本條款。若您係代表某個組織接受本條款，您確認您擁有約束該組織之權限。
我們得不時更新本條款。最新版本將始終發布於 www.quocia.com/terms，並於頂部標示「最後更新」日期。重大變更將透過電子郵件或顯著的應用程式內通知傳達給您。在任何變更生效日期後，您繼續使用本服務即構成對修訂後條款之接受。
2. 我們的服務
Quocia 是一個 AI 輔助的社群媒體管理平台。我們協助您為您的品牌工作區規劃、生成、編輯、排程與發布社群媒體與部落格內容。核心功能包括：
- AI 生成的社群媒體策略、內容日曆、貼文與部落格草稿；
- 用於在發布前審查與潤飾 AI 生成內容的編輯器；
- 排程並（於付費方案上）透過我們的整合合作夥伴自動發布至受支援的第三方社群平台；
- 讓您在策略與內容上與我們的 AI 協作的對話工具（例如 Q-Chat）；以及
- 用於管理多個品牌、專案及團隊成員的工作區儀表板。
您可使用的功能取決於您的方案。方案詳細資訊，包括每個方案的功能、Q-Credits 額度及價格，均記載於我們的 定價頁面 上，且可能會有所變更。
3. 資格與帳號註冊
3.1 資格
要使用本服務，您必須年滿 18 歲，且具備依據您所在司法管轄區法律訂立具約束力合約之法定能力。您不得為依據任何適用法律被禁止接收本服務之人。
3.2 帳號註冊
您可以使用電子郵件及密碼，或使用支援的第三方登入（例如 Google、Apple 或 Facebook）註冊帳號。您同意於註冊時提供準確、最新且完整的資訊，並保持該資訊在最新狀態。
3.3 帳號安全
您有責任妥善保管您的密碼及在您帳號下發生的所有活動。若您懷疑未經授權的存取，請立即透過 support@quocia.com 通知我們。我們得依我們的裁量權，暫停我們認為不當、侵權或具誤導性的帳號或變更其使用者名稱。
3.4 您的聲明
藉由使用本服務，您聲明並保證：
- 您提供的資訊是準確、最新且完整的，且您將保持其狀態；
- 您具備同意本條款的法定能力；
- 除我們提供官方 API 或整合外，您不得透過自動化或非人為的方式使用本服務；
- 您不得將本服務用於任何非法目的或違反本條款；
- 您不得使用本服務發布、散播或推廣政治內容，或試圖影響政治觀點；
- 您對本服務的使用將遵守所有適用法律與法規；
- 您將在所有 AI 生成內容發布前進行審查並明確核准，且您對您選擇發布的內容承擔全部責任。
4. 您的內容
4.1 所有權
您保留您透過本服務建立、上傳或以其他方式提供之內容（包括文字、圖片、影片、音訊、品牌素材、提示詞及指示，即「您的內容」）的所有所有權權利。我們不聲明擁有您的內容之所有權。
4.2 授予 Quocia 之授權
為了營運本服務，您授予 Quocia 全球性、非專屬、免權利金的授權，以代管、儲存、重製、修改、傳輸及顯示您的內容，其目的僅限於為您提供、維護及改善本服務。此授權在您的內容被刪除時終止，但法律要求我們保留，或在例行備份中保留一段合理期間之情況除外。
4.3 您的內容與 AI 供應商之使用
為了生成您所要求的輸出，本服務會將您的內容的相關部分（例如您的簡介、品牌資訊、提示詞及資產）傳送至作為我們資料處理者之第三方 AI 供應商。這些供應商代表我們處理此資料以將 AI 輸出回傳給您。我們僅在這些供應商的付費 API 層級上使用它們，其條款不允許它們使用您的內容或我們的輸出來訓練其通用模型。詳情請參閱我們的 隱私權政策。
我們可能會不時希望在我們的行銷活動中展示您對外公開的貼文、品牌工作區範例或成功案例。我們只會對您已公開發布的內容這樣做，且您可以隨時透過寄送電子郵件至 support@quocia.com 選擇退出。本節不影響您在適用資料保護法律下享有的任何權利。
4.5 您對您的內容之責任
您對您的內容及確保您擁有所有必要的權利、許可、授權及同意以上傳並發布由此生成的內容負完全責任。我們沒有義務監控您的內容，但我們得移除或限制對我們依合理裁量判斷為違反本條款或適用法律之內容的存取。
4.6 備份
雖然我們會對平台資料進行例行備份，但您仍有責任維護您的內容的自有備份。我們對您的內容的任何遺失或損毀概不負責。
5. AI 生成內容
我們的服務使用生成式 AI 根據您提供的輸入來產生草稿、建議、想法、排程及其他輸出。AI 生成之輸出乃作為您審查及編輯之起點提供。
您認知並同意：
- AI 生成的內容從不會自動發布。發布與排程動作需要您的明確核准；
- AI 輸出可能包含不準確、遺漏或不適合您目的之內容。您有責任在發布所有 AI 輸出前進行審查、事實查核及編輯；
- AI 輸出可能會偶然與現有素材相似。您有責任確保您發布的內容不侵犯任何第三方之權利；
- 藉由核准及發布 AI 生成的內容，您對其準確性、合法性及適用性承擔全部責任。
在法律允許的最大範圍內，我們對於因您已核准並發布之 AI 生成內容而引起的任何不準確、錯誤、遺漏或涉嫌侵權均免除責任。
6. 可接受的使用方式
6.1 禁止的使用方式
您同意您不得使用本服務建立、儲存、傳輸、排程或發布內容，或從事具備以下性質之行為：
- 違反任何法律、法規、條例、規章或第三方權利；
- 具威脅性、辱罵、騷擾、誹謗、仇恨、淫穢或侵犯他人隱私；
- 構成政治內容、我們判定為具政治性質的內容，或旨在影響政治觀點的內容；
- 已知為虛假、具誤導性或與事實不符（包括不實資訊及捏造的新聞）；
- 針對未成年人，發布在目標地區屬不當或非法的內容；
- 推廣暴力、恐怖主義、自殘、非法物質、武器或其他有害活動；
- 侵犯任何第三方之智慧財產權、隱私權或公開權；
- 包含惡意軟體、病毒或具技術破壞性的資料；
- 違反其發布目的之目標社群平台的服務條款；
- 違反被設為目標的當地社會、文化或道德規範，此類違反由我們基於善意判定。
6.2 禁止的行為
您亦同意不得：
- 進行逆向工程、反編譯或試圖導出本服務的原始碼，除非法律允許的範圍內；
- 規避速率限制、安全功能或使用限制；
- 透過非公開 API 之外的爬蟲、機器人或其他自動化方式存取本服務；
- 使用本服務建立競爭產品、訓練競爭的 AI 模型，或有系統地提取內容以進行再分配；
- 未經我們書面同意，將您的帳號轉售、再授權或轉讓給第三方；
- 冒充他人或歪曲您與任何個人或組織的關係；
- 干擾、破壞或對本服務或任何連接的網路施加不合理的負載；
- 騷擾、威脅或辱罵我們的員工、承包商或其他使用者。
6.3 執行
我們保留（但無義務）調查涉嫌違規行為並採取適當行動的權利，包括警告使用者、移除內容、暫停或終止帳號，以及向執法機構舉報涉嫌非法的活動。
7. 反垃圾郵件政策
若您使用本服務發送電子郵件、電子報或其他行銷通訊，您必須遵守所有適用的反垃圾郵件法律（例如美國《CAN-SPAM 法案》、加拿大《CASL》與歐盟《電子隱私指令》）以及以下要求。
您只能向已給予您事先、可驗證同意之收件人發送行銷通訊。您不得匯入購買、租賃、抓取或借用的名單。您透過本服務發送的每則行銷訊息皆必須包含：
- 準確的「寄件人」名稱與非誤導性的主旨；
- 您有效的郵寄地址與識別資訊；
- 易於尋找與使用的有效取消訂閱或選擇退出連結；
- 不違反上述第 6 節之內容。
若您的訊息產生異常高的退件率或投訴率，我們可能會審查您的發送權限或完全暫停該權限。
8. 方案、Q-Credits 與品牌工作區
8.1 方案類型
我們提供免費方案以及一個或多個付費訂閱方案。可用方案的名稱、功能、限制、價格、計費週期及 Q-Credits 額度均記載於我們的定價頁面（可從網站與應用程式內部連結）且可能不時變更。我們亦可能停用方案、引入新方案，或將現有訂閱者維持於舊版方案條款下。付費方案之福利——包括自動發布、較高的 Q-Credits 額度及團隊協作——僅在訂閱處於啟用且已付費狀態時適用。
免費方案、免費試用、促銷優惠及免費功能係由我們全權裁量提供。我們得隨時且不需事先通知，修改、限制或撤回任何免費方案、免費試用、促銷優惠或免費功能——包括免費方案的整體。本條款中的任何內容均不賦予您持續免費獲得本服務或本服務任何部分之權利。
8.2 Q-Credits
「Q-Credits」是我們用來計量如內容生成、策略創建及 Q-Chat 等 AI 驅動功能使用量的單位。每個方案都包含每月 Q-Credits 額度。您亦得隨時購買額外的儲值 Q-Credits。
- 每月 Q-Credits 於每個計費月份開始時重置，且不會遞延；
- 購買的 Q-Credits 不會過期，並在您的每月額度用盡後使用；
- Q-Credits 不可退款且無現金價值。它們與您的使用者帳號綁定，不得在帳號之間轉移。
8.3 品牌工作區與協作
您可以建立一個或多個品牌工作區。在符合條件的方案上，您可以邀請協作者加入工作區並指派角色（例如，核准者、編輯者或檢視者）。帳號持有人對所有協作者之行為，以及確保與他們共享的任何資料均為合法共享，負有持續的責任。
9. 訂閱、計費與付款
9.1 付款方式
訂閱費用與一次性購買由我們的付款服務供應商（目前為 Stripe）處理。接受的付款方式包括主要信用卡與簽帳金融卡（Visa、Mastercard、American Express、Discover）以及我們付款服務供應商在您所在地區提供的任何其他方式。Quocia 不儲存完整的卡號；付款資料由付款服務供應商依據其安全標準持有。
9.2 定價與幣別
除非另有說明，所有價格均以美元 (USD) 計價且不含稅金。適用的稅金將在需要時於結帳時加上。我們可能會隨時變更價格；對於現有的付費訂閱者，我們將在新的價格適用於其下一個計費週期前至少兩週透過電子郵件通知。
9.3 循環扣款與授權
藉由開始付費訂閱，即表示您授權我們（透過我們的付款服務供應商）在循環的基礎上（按月或按年，取決於您選擇的方案），向您選擇的付款方式收取費用，直到您取消為止。您有責任保持您的付款資訊為最新狀態。即使在收費已處理後，我們仍可能糾正定價或計費錯誤。
若您獲得免費試用、促銷代碼或其他免費訂閱期，在該期間結束時，您的訂閱將以當時適用的價格自動轉換為付費訂閱，除非您在結束前取消。為了避免被收取費用，您必須在免費期結束前取消。
9.5 稅金
營業稅、增值稅 (VAT)、商品及服務稅 (GST) 或類似稅金可能會根據您的計費地點加入您的發票中。您有責任繳納對您的購買所徵收但未由我們收取之任何稅金。
10. 取消與退款
10.1 取消
您可以隨時從應用程式內的計費入口網站取消付費訂閱。取消會在當時目前之付費期間結束時生效；在該期間結束前，您仍保留對付費功能的存取權。除下述說明外，取消並不賦予您獲得已付費用的退款之權利。
10.2 退款資格
由於本服務屬數位性質且有提供免費方案，付費方案通常不予退款。作為有限的例外情況，您可以僅針對 最近一次的付款（即開始或最近續約您目前訂閱期限的付款）在以下期間內申請退款：
- 月繳方案：退款申請必須在訂閱開始或最近一次續約日期後的 48 小時內提交。
- 年繳方案：退款申請必須在訂閱開始或最近一次續約日期後的 14 天內提交。
退款不涵蓋已付款及已使用的較早計費期間。退款申請必須透過電子郵件發送至 support@quocia.com。已核准的退款需扣除支付金額 10% 的行政及交易手續費，並導致您的訂閱立即取消。
10.3 Q-Credits 與附加項目
購買的 Q-Credits 與其他附加項目購買均不可退款。訂閱退款不會退還已經核發或消耗的每月 Q-Credits。
11. 第三方服務與內容
本服務與第三方服務及內容整合，包括（但不限於）付款處理商、AI 模型供應商、社群媒體平台、圖庫、電子郵件傳遞供應商、電子郵件驗證供應商及雲端主機供應商。您對這些第三方服務的使用亦受其自身條款與隱私權政策的約束，且您與各供應商的關係僅受您與他們之間的協議規範。
我們無法控制且不對任何第三方服務的內容、可用性、準確性或實踐負責。您有責任審查並遵守您透過本服務發布內容之任何第三方平台的條款。
本平台附加條款規定了當您將第三方社群或內容平台（如 Facebook、Instagram、LinkedIn、X（前 Twitter）、TikTok、YouTube、Pinterest、Threads 或類似平台）連結至品牌工作區，並使用本服務在該平台上排程、發布或分析內容時適用的額外條款（各稱為「已連結平台」）。
藉由連結「已連結平台」至本服務，您聲明並保證：
- 您有權連結相關帳號並依據該平台的條款授予我們存取權限；
- 您將遵守「已連結平台」不時更新的服務條款、社群準則、廣告政策、內容政策及開發者政策；
- 您不得使用本服務從事「已連結平台」所禁止的行為，包括垃圾訊息、虛假互動、自動化個人帳號行為，或未經授權的商業活動。
「已連結平台」就我們可代表您執行的事項設有其自身限制，包括支援的帳號類型、發布頻率、內容格式、字數限制、媒體規格、標記及數據分析。這些限制會不時變更，且恕不另行通知。Quocia 對任何「已連結平台」的支援為盡力而為，且當「已連結平台」變更其政策或其 API 時，我們得調整、限制或撤回支援。
「已連結平台」得隨時依其全權裁量拒絕貼文、限制發布速度、暫停或關閉您的帳號。對於由「已連結平台」造成的任何拒絕、節流、暫停、帳號關閉或受眾流失，我們概不負責。我們將在合理可能的情況下，顯示錯誤訊息並傳遞有助於您解決與「已連結平台」相關問題的資訊。
當您連結「已連結平台」時，我們僅收到該平台就所要求之功能（例如「發布貼文」或「讀取洞察報告」）所需的存取權限。您可以隨時從「已連結平台」的設定或本服務內部的品牌工作區設定中，審查並撤銷這些權限。
您可以隨時中斷與「已連結平台」的連結。中斷連結會停止針對該「已連結平台」之已排程及待處理的貼文。已發布至該「已連結平台」的貼文仍將保留在該平台上，除非您透過平台本身將其移除。
13. 智慧財產權
13.1 我們的智慧財產權
本服務，包括由 Quocia 建立或授權給 Quocia 的所有軟體、設計、文字、圖形、品牌、商標、標誌及其他內容（即「Quocia IP」），均屬 Quocia 或其授權人所有，並受著作權、商標及其他法律保護。
13.2 授予您的授權
在您遵守本條款之前提下，我們授予您有限的、非專屬的、不可轉讓的、可撤銷的授權，以存取及使用本服務供您個人或內部業務目的使用。不授予任何其他權利，所有未明確授予的權利均由 Quocia 保留。
13.3 限制
未經我們事先書面許可，您不得為上述明示授權以外的任何目的，複製、重製、重新發布、編碼、翻譯、傳輸、出售、授權、散布，或以其他方式利用 Quocia IP。
13.4 回饋意見
若您選擇向我們發送有關本服務的建議、想法或回饋意見，您同意我們得無限制且無補償地使用它們。
14. 著作權聲明
若您認為透過本服務提供的內容侵犯了您的著作權，請向 support@quocia.com 發送書面通知，內容包含：遭指控侵權之作品的描述；涉嫌侵權素材的位置；您的聯絡方式；基於善意的聲明；以及在偽證懲罰下作出的聲明，表示您獲授權代表權利人行事。我們可能會將您的通知轉發給發布該內容的使用者。在通知中提供虛假或重大的不實陳述可能會使您面臨適用法律下之責任。
15. 服務可用性與修改
我們致力於保持本服務高可用性的運作時間，但可用性可能會受到計劃性維護、我們依賴的第三方服務（如 AI 供應商、社群平台、圖庫及主機供應商）的問題，以及超出我們合理控制範圍的因素影響。
對於由我們發起的計劃性維護，我們將在應用程式內或透過電子郵件提前至少 24 小時給予通知，並將盡可能將每月總計劃性維護時間保持在四 (4) 小時內。若經過核實的服務無法使用（由我們引起，而非由「已連結平台」或其他第三方引起）在連續兩個月內每月超過 108 小時，您的唯一且排他性之救濟措施為終止受影響的訂閱，並就該訂閱期限剩餘未使用部分獲得預付費用的按比例退款。
我們得隨時依我們的裁量權更改、暫停、中止或修改本服務的任何部分。若變更屬重大且對付費訂閱者不利，我們將給予合理的提前通知。我們對因此類變更引起的任何損失概不負責。
16. 終止
您可以隨時停止使用本服務，並可從應用程式的設定中刪除您的帳號。若我們合理認為出現以下情況，我們得隨時依我們的裁量權暫停或終止您對本服務的存取權，或關閉您的帳號：
- 您違反了本條款或適用法律；
- 繼續為您提供本服務會使我們、我們的使用者或第三方暴露於損害或責任的風險中；
- 您未能支付應付金額；或
- 您的使用造成實質的營運、法律或聲譽風險。
在合理且合法的情況下，我們將給予您提前通知及補救的機會。依其性質應在終止後繼續有效的章節（包括與已授予的您的內容授權、智慧財產權、免責聲明、責任限制、彌償及準據法相關的章節）將繼續有效。
若我們關閉您的帳號，未經我們書面同意，您不得使用相同的身分、付款工具或以您代為行事之第三方名義註冊新帳號。
17. 免責聲明
在法律允許的最大範圍內，本服務係按「現狀（AS IS）」及「現有（AS AVAILABLE）」基礎提供，不提供任何形式之明示、暗示或法定保證，包括適銷性、特定用途之適用性、未侵權及無瑕疵的暗示保證。
我們不保證：
- 本服務將符合您的要求或期望；
- 本服務將不會中斷、及時、安全或無錯誤；
- AI 生成輸出將是準確、原創的，或適合您的目的；
- 發布至「已連結平台」的內容將被該平台接受、保留或分發；
- 瑕疵將被修正。
部分司法管轄區不允許排除某些保證；在這些司法管轄區，上述免責聲明在法律允許的最大範圍內適用。
18. 責任限制
在法律允許的最大範圍內，Quocia 及其董事、高級主管、員工、承包商或代理人，對於您或任何第三方的任何間接、附帶、衍生性、懲戒性、特殊或懲罰性損害（包括利潤損失、收入損失、資料遺失或商譽損失），不論其是否因本條款或本服務而起或與之相關，均不承擔任何責任，即使我們已被告知發生此類損害之可能性。
對於因本條款或本服務而起或與之相關的任何索賠，無論訴訟形式為何，我們對您的總累計責任將不超過以下兩者中之較高者：(a) 在引起索賠的事件發生前一 (1) 個月內您向我們支付的總金額，以及 (b) 100 美元 (USD)。
部分司法管轄區不允許這些限制；在這些司法管轄區中，我們的責任僅限於法律允許的最低限度。
19. 彌償
您同意為 Quocia、其關聯公司及其各自的董事、高級主管、員工與代理人辯護、進行彌償並使其免受因以下事項而起或與之相關的任何第三方索賠、要求、損失、責任、損害或費用（包括合理的律師費）的損害：
- 您的內容；
- 您對本服務之使用；
- 您對本條款或適用法律之違反；或
- 您對第三方權利之侵犯，包括智慧財產權與隱私權。
我們將就任何符合彌償條件的索賠向您發出及時通知，並得依我們的選擇與費用，承擔您應負彌償責任之任何事項的專屬辯護及控制權，在此情況下，您同意配合我們的辯護。
20. 準據法與爭議解決
本條款受新加坡共和國法律管轄並依其解釋，不適用其利益衝突法規則。
在展開正式程序之前，雙方同意在一方以書面通知另一方時起，至少六十 (60) 天內嘗試以非正式方式解決因本條款或本服務而起或與之相關的任何爭議、爭論或索賠。
20.2 具約束力之仲裁
任何無法透過非正式方式解決的爭議將提交予新加坡國際仲裁中心 (SIAC)，並依據提交時生效的 SIAC 仲裁規則，透過仲裁作最終解決。仲裁地為新加坡。仲裁庭將由一名仲裁員組成。仲裁語言為英語。
20.3 禁制令救濟
本節的任何內容均不阻止任何一方向具管轄權之法院尋求臨時或禁制令救濟，以保護智慧財產權或機密資訊。
21. 隱私權
我們對個人資訊的處理方式記載於我們的 隱私權政策 中，該政策構成這份條款的一部分。我們對 Cookie 和類似技術的使用記載於我們的 Cookie 政策 中。藉由使用本服務，您確認您已閱讀並理解該兩項政策。
22. 電子通訊與簽名
藉由使用本服務或發送電子郵件給我們，您同意接收我們發出的電子通訊。您同意我們以電子方式（包括透過電子郵件或應用程式內通知）提供給您的所有協議、通知、揭露及其他通訊，均滿足這些內容應以書面形式提出的任何法律要求。您同意使用電子簽名、合約、訂單及記錄，並放棄適用法律下任何要求提供原始簽名或非電子交付的權利。
23. 其他事項
本條款，連同我們的隱私權政策、Cookie 政策，以及本服務中引用的任何特定方案條款，構成您與我們之間關於本服務的完整協議，並取代先前關於同一主題的任何協議。
若本條款的任何規定被判定為不可執行，其餘規定將繼續完全有效。我們未執行任何規定並不構成我們放棄日後執行的權利。我們得在與資產合併、收購或出售相關的情況下轉讓本條款；未經我們事先書面同意，您不得轉讓本條款。本條款不會導致您與我們之間產生任何合資、合夥、僱傭或代理關係。
任一方對因超出其合理控制範圍之事件（包括天災、政府行為、網際網路或電信中斷或第三方故障）所引起的任何履行失敗或延遲均不負責。
24. 本條款之變更
我們得不時修訂本條款。最新版本將隨時提供於 www.quocia.com/terms。我們將透過電子郵件或顯著的應用程式內通知，給予重大變更合理的提前通知。在任何變更生效日期後，您繼續使用本服務即構成您對修訂後條款之接受。若您不同意，您必須停止使用本服務並可關閉您的帳號。
若您欲就本條款、本服務或任何投訴與我們聯絡，您可以透過以下方式聯繫我們：
Quocia AI Private Limited
60 Paya Lebar Road, #07-54 Paya Lebar Square
Singapore 409051
Email (general): support@quocia.com
Email (privacy): privacy@quocia.com
Terms of Service
Last updated: May 5, 2026
Welcome to Quocia. These Terms of Service ("Terms") form a legally binding agreement between you and Quocia AI Private Limited (doing business as "Quocia", "we", "us", or "our"), a company registered in Singapore at 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051.
These Terms govern your access to and use of the Quocia website at www.quocia.com, the Quocia application at app.quocia.com, and any related products, services, and content we make available (together, the "Services").
By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services.
The Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to register or use the Services without verifiable parental or guardian consent.
1. Acceptance of these Terms
By creating an account, accessing the Services, or otherwise indicating your acceptance, you agree to these Terms on your own behalf or on behalf of the entity you represent. If you are accepting on behalf of an organisation, you confirm that you have authority to bind that organisation.
We may update these Terms from time to time. The current version will always be posted at www.quocia.com/terms with the "Last updated" date at the top. Material changes will be communicated to you by email or by a prominent in-app notice. Your continued use of the Services after the effective date of any change constitutes acceptance of the revised Terms.
2. Our Services
Quocia is an AI-assisted social media management platform. We help you plan, generate, edit, schedule, and publish social media and blog content for your brand workspaces. Core features include:
- AI-generated social media strategies, content calendars, posts, and blog drafts;
- An editor for reviewing and refining AI-generated content before publication;
- Scheduling and, on paid plans, automated posting to supported third-party social platforms via our integration partners;
- Conversational tools (such as Q-Chat) that let you collaborate with our AI on strategy and content; and
- A workspace dashboard for managing multiple brands, projects, and team members.
The features available to you depend on your plan. Plan details, including the features, Q-Credits allowance, and prices for each plan, are described on our pricing page and are subject to change.
3. Eligibility and Account Registration
3.1 Eligibility
To use the Services, you must be at least 18 years old and legally able to enter into a binding contract under the laws of your jurisdiction. You must not be barred from receiving the Services under any applicable laws.
3.2 Account registration
You may register an account using an email and password or by using a supported third-party login (such as Google, Apple, or Facebook). You agree to provide accurate, current, and complete information at registration and to keep that information up to date.
3.3 Account security
You are responsible for safeguarding your password and for all activity that occurs under your account. Notify us immediately at support@quocia.com if you suspect unauthorised access. We may, at our discretion, suspend an account or change a username we judge to be inappropriate, infringing, or misleading.
3.4 Your representations
By using the Services, you represent and warrant that:
- The information you provide is accurate, current, and complete, and you will keep it so;
- You have the legal capacity to agree to these Terms;
- You will not use the Services through automated or non-human means except where we provide an official API or integration;
- You will not use the Services for any unlawful purpose or in violation of these Terms;
- You will not use the Services to publish, disseminate, or promote political content or to attempt to influence political opinions;
- Your use of the Services will comply with all applicable laws and regulations;
- You will review and explicitly approve all AI-generated content before it is published, and you accept full responsibility for content you choose to publish.
4. Your Content
4.1 Ownership
You retain all ownership rights in the content you create, upload, or otherwise provide through the Services, including text, images, video, audio, brand materials, prompts, and instructions ("Your Content"). We do not claim ownership of Your Content.
4.2 Licence to Quocia
To operate the Services, you grant Quocia a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify, transmit, and display Your Content solely for the purpose of providing, maintaining, and improving the Services for you. This licence ends when Your Content is deleted, except where we are required by law to retain it or where it is preserved in routine backups for a reasonable period.
4.3 Use of Your Content with AI providers
To generate output you ask for, the Services send relevant portions of Your Content (such as your brief, brand information, prompts, and assets) to third-party AI providers acting as our processors. These providers process this data on our behalf to return AI output to you. We use these providers exclusively on their paid API tiers, under terms that do not allow them to use Your Content or our outputs to train their general-purpose models. See our Privacy Policy for more detail.
From time to time we may wish to feature your public-facing posts, brand workspace examples, or success stories in our marketing. We will only do so for content you have already published publicly, and you can opt out at any time by emailing support@quocia.com. This section does not affect any rights you have under applicable data protection laws.
4.5 Your responsibility for Your Content
You are solely responsible for Your Content and for ensuring that you have all necessary rights, permissions, licences, and consents to upload it and to publish content generated from it. We are not obliged to monitor Your Content, but we may remove or restrict access to content that we judge, in our reasonable discretion, to violate these Terms or applicable law.
4.6 Backup
While we perform routine backups of platform data, you are responsible for maintaining your own backups of Your Content. We are not liable for any loss or corruption of Your Content.
5. AI-Generated Content
Our Services use generative AI to produce drafts, suggestions, ideas, schedules, and other outputs based on inputs you provide. AI-generated output is provided as a starting point for your review and editing.
You acknowledge and agree that:
- AI-generated content is never published automatically. Posting and scheduling actions require your explicit approval;
- AI output may contain inaccuracies, omissions, or content that is unsuitable for your purpose. You are responsible for reviewing, fact-checking, and editing all AI output before you publish it;
- AI output may, by chance, resemble pre-existing material. You are responsible for ensuring the content you publish does not infringe the rights of any third party;
- By approving and publishing AI-generated content, you accept full responsibility for its accuracy, legality, and suitability.
To the maximum extent permitted by law, we disclaim liability for any inaccuracy, error, omission, or alleged infringement arising from AI-generated content that you have approved and published.
6. Acceptable Use
6.1 Prohibited uses
You agree that you will not use the Services to create, store, transmit, schedule, or publish content, or otherwise engage in conduct, that:
- Violates any law, statute, ordinance, regulation, or third-party right;
- Is threatening, abusive, harassing, defamatory, hateful, obscene, or invasive of another person's privacy;
- Constitutes political content, content that we judge to be political in nature, or content intended to influence political opinions;
- Is known to be false, misleading, or factually incorrect (including disinformation and fabricated news);
- Targets minors with content that is inappropriate or unlawful in the targeted locality;
- Promotes violence, terrorism, self-harm, illegal substances, weapons, or other harmful activities;
- Infringes intellectual property, privacy, or publicity rights of any third party;
- Contains malware, viruses, or technically harmful material;
- Violates the terms of service of the destination social platform on which it is published;
- Violates social, cultural, or moral norms of the locality being targeted, where such violation is determined by us in good faith.
6.2 Prohibited conduct
You also agree not to:
- Reverse-engineer, decompile, or attempt to derive the source code of the Services, except to the extent permitted by law;
- Circumvent rate limits, security features, or usage restrictions;
- Use scrapers, bots, or other automated means to access the Services other than via published APIs;
- Use the Services to build a competing product, train competing AI models, or to systematically extract content for redistribution;
- Resell, sublicense, or transfer your account to a third party without our written consent;
- Impersonate another person or misrepresent your affiliation with any person or organisation;
- Interfere with, disrupt, or place an unreasonable load on the Services or any connected network;
- Harass, threaten, or abuse our employees, contractors, or other users.
6.3 Enforcement
We reserve the right, but not the obligation, to investigate suspected violations and to take appropriate action, including warning users, removing content, suspending or terminating accounts, and reporting suspected illegal activity to law enforcement.
7. Anti-Spam Policy
If you use the Services to send email, newsletters, or other marketing communications, you must comply with all applicable anti-spam laws (such as the U.S. CAN-SPAM Act, Canada's CASL, and the EU ePrivacy Directive) and the requirements below.
You may only send marketing communications to recipients who have given you prior, verifiable consent. You must not import purchased, rented, scraped, or borrowed lists. Every marketing message you send through the Services must include:
- An accurate "from" name and a non-misleading subject line;
- Your valid postal address and identifying information;
- A working unsubscribe or opt-out link that is easy to find and use;
- Content that does not violate Section 6 above.
We may put your sending privileges under review or suspend them entirely if your messages produce abnormally high bounce rates or complaint rates.
8. Plans, Q-Credits, and Brand Workspaces
8.1 Plan types
We offer a free plan and one or more paid subscription plans. The names, features, limits, prices, billing cycles, and Q-Credits allowances of the available plans are described on our pricing page (linked from the website and from inside the application) and may change from time to time. We may also retire plans, introduce new plans, or grandfather existing subscribers onto legacy plan terms. Paid-plan benefits — including auto-posting, higher Q-Credits allowances, and team collaboration — apply only while a subscription is active and paid.
Free plans, free trials, promotional offers, and free features are offered at our sole discretion. We may modify, restrict, or withdraw any free plan, free trial, promotional offer, or free feature — including the free plan in its entirety — at any time and without prior notice. Nothing in these Terms grants you a continuing right to receive the Services, or any part of the Services, free of charge.
8.2 Q-Credits
"Q-Credits" are the unit by which we meter the use of AI-powered features such as content generation, strategy creation, and Q-Chat. Each plan includes a monthly Q-Credits allowance. You may also purchase additional store-value Q-Credits at any time.
- Monthly Q-Credits reset at the start of each billing month and do not roll over;
- Purchased Q-Credits do not expire and are used after your monthly allowance is exhausted;
- Q-Credits are non-refundable and have no cash value. They are tied to your user account and may not be transferred between accounts.
8.3 Brand workspaces and collaboration
You may create one or more brand workspaces. On eligible plans you may invite collaborators to a workspace and assign them roles (for example, Approver, Editor, or Viewer). The account holder remains responsible for the conduct of all collaborators and for ensuring that any data you share with them is shared lawfully.
9. Subscriptions, Billing, and Payments
9.1 Payment methods
Subscription fees and one-off purchases are processed by our payment provider (currently Stripe). Accepted payment methods include major credit and debit cards (Visa, Mastercard, American Express, Discover) and any additional methods offered by our payment provider in your region. Quocia does not store full card numbers; payment data is held by the payment provider in line with their security standards.
9.2 Pricing and currency
Unless otherwise stated, all prices are in U.S. dollars (USD) and exclude taxes. Applicable taxes will be added at checkout where required. We may change our prices at any time; existing paying subscribers will be notified by email at least two weeks before the new price applies to their next billing cycle.
9.3 Recurring charges and authorisation
By starting a paid subscription, you authorise us (through our payment provider) to charge your selected payment method on a recurring basis (monthly or annually, depending on the plan you choose) until you cancel. You are responsible for keeping your payment information current. We may correct pricing or billing errors even after a charge has been processed.
If you receive a free trial, promotional code, or other free subscription period, your subscription will automatically convert into a paid subscription at the end of that period at the then-current price unless you cancel before it ends. To avoid being charged, you must cancel before the end of the free period.
9.5 Taxes
Sales tax, VAT, GST, or similar taxes may be added to your invoice depending on your billing location. You are responsible for any taxes assessed on your purchase that are not collected by us.
10. Cancellation and Refunds
10.1 Cancellation
You may cancel a paid subscription at any time from the Billing portal in the application. Cancellation takes effect at the end of the then-current paid period; you retain access to paid features until that period ends. Cancellation does not entitle you to a refund of fees already paid except as described below.
10.2 Refund eligibility
Because the Services are digital and a free plan is available, paid plans are generally non-refundable. As a limited exception, you may request a refund of the most recent payment only — that is, the payment that started or most recently renewed your current subscription term — within the windows below:
- Monthly plans: refund requests must be submitted within 48 hours of the subscription start or most recent renewal date.
- Annual plans: refund requests must be submitted within 14 days of the subscription start or most recent renewal date.
Refunds do not cover earlier billing periods that have already been paid for and used. Refund requests must be sent by email to support@quocia.com. Approved refunds are subject to a 10% administrative and transaction fee, deducted from the amount paid, and result in the immediate cancellation of your subscription.
10.3 Q-Credits and add-ons
Purchased Q-Credits and other add-on purchases are non-refundable. Subscription refunds do not return monthly Q-Credits that have already been issued or consumed.
11. Third-Party Services and Content
The Services integrate with third-party services and content, including (without limitation) payment processors, AI model providers, social media platforms, image libraries, email delivery providers, email validation providers, and cloud-hosting providers. Your use of those third-party services is also subject to their own terms and privacy policies, and your relationship with each provider is governed solely by your agreement with them.
We do not control and are not responsible for the content, availability, accuracy, or practices of any third-party service. You are responsible for reviewing and complying with the terms of any third-party platform on which you publish content via the Services.
This Platform Addendum sets out additional terms that apply when you connect a third-party social or content platform (such as Facebook, Instagram, LinkedIn, X (formerly Twitter), TikTok, YouTube, Pinterest, Threads, or similar) to a brand workspace and use the Services to schedule, post, or analyse content on that platform (each, a "Connected Platform").
By connecting a Connected Platform to the Services, you represent and warrant that:
- You are entitled to connect the relevant account and to grant us access in accordance with that platform's terms;
- You will comply with the Connected Platform's terms of service, community guidelines, advertising policies, content policies, and developer policies, as updated from time to time;
- You will not use the Services to engage in conduct that is prohibited by the Connected Platform, including spam, fake engagement, automated personal-account behaviour, or unauthorised commercial activity.
Connected Platforms set their own limits on what we can do on your behalf, including supported account types, posting frequency, content formats, character limits, media specifications, tagging, and analytics. These limits change from time to time without notice. Quocia's support for any Connected Platform is best-effort and may be adjusted, restricted, or withdrawn when a Connected Platform changes its policies or its API.
A Connected Platform may reject a post, throttle posting, suspend, or close your account at any time and at its sole discretion. We are not responsible for any rejection, throttling, suspension, account closure, or loss of audience caused by a Connected Platform. We will, where reasonably possible, surface error messages and pass through information that helps you resolve issues with the Connected Platform.
When you connect a Connected Platform, we receive only the access permissions that platform requires for the requested feature (for example, "publish posts" or "read insights"). You can review and revoke these permissions at any time from the Connected Platform's settings or from the brand workspace settings inside the Services.
You may disconnect a Connected Platform at any time. Disconnection stops scheduled and pending posts to that Connected Platform. Posts already published on the Connected Platform remain on that platform unless you remove them through the platform itself.
13. Intellectual Property
13.1 Our intellectual property
The Services, including all software, designs, text, graphics, branding, trademarks, logos, and other content created by or licensed to Quocia (the "Quocia IP"), are owned by Quocia or its licensors and are protected by copyright, trademark, and other laws.
13.2 Licence to you
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own personal or internal business purposes. No other rights are granted, and all rights not expressly granted are reserved by Quocia.
13.3 Restrictions
You may not copy, reproduce, republish, encode, translate, transmit, sell, license, distribute, or otherwise exploit the Quocia IP for any purpose outside the express licence above without our prior written permission.
13.4 Feedback
If you choose to send us suggestions, ideas, or feedback about the Services, you agree that we may use them without restriction or compensation.
14. Copyright Notices
If you believe content available through the Services infringes your copyright, please send a written notice to support@quocia.com with: a description of the work claimed to be infringed; the location of the allegedly infringing material; your contact details; a statement of good-faith belief; and a statement, under penalty of perjury, that you are authorised to act on behalf of the rights-holder. We may forward your notice to the user who posted the content. False or material misrepresentations in a notice may expose you to liability under applicable law.
15. Service Availability and Modifications
We aim to keep the Services available with high uptime, but availability may be affected by scheduled maintenance, by issues with third-party services we depend on (such as AI providers, social platforms, image libraries, and hosting providers), and by causes beyond our reasonable control.
For scheduled maintenance initiated by us, we will give at least 24 hours' notice in the application or by email, and will keep total scheduled maintenance under four (4) hours per month where possible. If verified Service unavailability — caused by us and not by a Connected Platform or other third-party — exceeds 108 hours in a month for two consecutive months, your sole and exclusive remedy is to terminate the affected subscription and receive a pro-rata refund of pre-paid fees for the remaining unused portion of that Subscription Term.
We may, at any time and at our discretion, change, suspend, discontinue, or modify any part of the Services. Where the change is material and adverse to paying subscribers, we will give reasonable advance notice. We are not liable for any loss caused by such changes.
16. Termination
You may stop using the Services at any time and may delete your account from the application's settings. We may suspend or terminate your access to the Services, or close your account, at any time and at our discretion if we reasonably believe that:
- You have breached these Terms or applicable law;
- Continued provision of the Services to you would expose us, our users, or third parties to risk of harm or liability;
- You have failed to pay amounts due; or
- Your use creates a substantial operational, legal, or reputational risk.
Where reasonable and lawful, we will give you advance notice and an opportunity to cure. Sections that by their nature should survive termination (including those relating to Your Content licences already granted, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.
If we close your account, you may not register a new account using the same identity, payment instrument, or in the name of a third party for whom you act, without our written consent.
17. Disclaimers
To the fullest extent permitted by law, the Services are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and freedom from defects.
We make no warranty that:
- The Services will meet your requirements or expectations;
- The Services will be uninterrupted, timely, secure, or error-free;
- AI-generated output will be accurate, original, or suitable for your purpose;
- Content posted to a Connected Platform will be accepted, retained, or distributed by that platform;
- Defects will be corrected.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the disclaimers above apply to the maximum extent permitted by law.
18. Limitation of Liability
To the fullest extent permitted by law, neither Quocia nor its directors, officers, employees, contractors, or agents will be liable to you or any third party for any indirect, incidental, consequential, exemplary, special, or punitive damages, including lost profits, lost revenue, lost data, or loss of goodwill, arising out of or in connection with these Terms or the Services, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising out of or related to these Terms or the Services, regardless of the form of the action, will not exceed the greater of (a) the total amount you have paid to us in the one (1) month period immediately preceding the event giving rise to the claim, and (b) USD 100.
Some jurisdictions do not allow these limitations; in those jurisdictions, our liability is limited to the minimum allowed by law.
19. Indemnification
You agree to defend, indemnify, and hold harmless Quocia, its affiliates, and their respective directors, officers, employees, and agents from and against any third-party claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or related to:
- Your Content;
- Your use of the Services;
- Your breach of these Terms or applicable law; or
- Your violation of a third party's rights, including intellectual property and privacy rights.
We will give you prompt notice of any claim subject to indemnification and may, at our option and expense, assume the exclusive defence and control of any matter for which you owe indemnification, in which case you agree to cooperate with our defence.
20. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict-of-laws rules.
Before starting formal proceedings, the parties agree to attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Services informally for at least sixty (60) days, beginning when one party gives written notice to the other.
20.2 Binding arbitration
Any dispute that is not resolved informally will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules in force at the time of submission. The seat of arbitration is Singapore. The tribunal will consist of one arbitrator. The language of the arbitration is English.
20.3 Injunctive relief
Nothing in this Section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction to protect intellectual property rights or confidential information.
21. Privacy
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. Our use of cookies and similar technologies is described in our Cookies Policy. By using the Services, you acknowledge that you have read and understood both policies.
22. Electronic Communications and Signatures
By using the Services or sending us emails, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically — including by email or in-app — satisfy any legal requirement that they be in writing. You consent to the use of electronic signatures, contracts, orders, and records, and waive any right under applicable law that would require an original signature or non-electronic delivery.
23. Miscellaneous
These Terms, together with our Privacy Policy, Cookies Policy, and any plan-specific terms referenced in the Services, are the entire agreement between you and us about the Services and supersede any prior agreement on the same subject.
If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of our right to do so later. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign these Terms without our prior written consent. There is no joint venture, partnership, employment, or agency relationship between you and us as a result of these Terms.
Neither party is liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of god, government action, internet or telecom outages, or third-party failures.
24. Changes to These Terms
We may revise these Terms from time to time. The current version is always available at www.quocia.com/terms. We will give reasonable advance notice of material changes by email or by a prominent in-app notice. Your continued use of the Services after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Services and may close your account.
To contact us about these Terms, the Services, or any complaint, you can reach us at:
Quocia AI Private Limited
60 Paya Lebar Road, #07-54 Paya Lebar Square
Singapore 409051
Email (general): support@quocia.com
Email (privacy): privacy@quocia.com